Govrn, an innovative board management software company, is in search of a passionate Customer Success Manager to be an integral part of our team. This role offers an extraordinary chance to impact our customer experience positively and shape the quality of service and education we provide to our users.
We offer a secure and highly efficient platform designed to manage sensitive information, providing boards with indispensable tools for quick and informed decision-making.
In this role, you'll collaborate closely with our Head of Product on a variety of intriguing initiatives:
Onboarding & Training: Establish and maintain a seamless process to onboard new customers, ensuring their initial experience with our product is positive and educational.
Customer Education: Work on creating, updating, and disseminating training materials like webinars, documentation, and tutorials that enable customers to get the most value from our software.
Account Management: Cultivate relationships with high-value personas within customer organizations, serving as their go-to resource for all things related to customer success.
Content Creation: In collaboration with the marketing team, generate customer success stories, case studies, and other content that demonstrates the value Govrn provides.
Product Feedback: Act as the voice of the customer within the company, channelling feedback to our product development team to enhance the software.
Retention and Upsell: Identify potential opportunities for customer growth, retention, and upselling.
Responsibilities
- Implement customer onboarding programs that ensure smooth adoption and long-term success.
- Create and maintain resource libraries and documentation to assist customer utilization.
- Conduct regular check-ins and Q&A sessions with high-value customers.
- Measure customer engagement and provide reports on the effectiveness of customer success initiatives.
Must Have
- Dutch and English speaker (French is nice to have)
- 3-5 years of customer success experience, preferably in a B2B/Enterprise SaaS setting.
- Exceptional communication skills in both written and verbal forms.
- Strong interpersonal abilities for effective relationship-building.
- Self-motivated, capable of working autonomously to achieve goals.
- Start-up & bootstrap thinker
Nice to Have
- Experience in governance or board management.
- Knowledge of customer success software and data analytics tools.
- Experience working with high-value or C-level individuals.
What's Great in the job?
- Be a part of a great team of smart people in a friendly and open culture.
- No manager, only team members.
- Have real responsibilities and challenges in a fast-evolving company.
- Enjoy a large scope of applications - diversity in the job means you'll never get bored.
- Work in a friendly environment where your work will count and make a real contribution to the success of the company.
What's We Offer?
- Revolutionary Impact: Join us in our mission to revolutionize board management. You'll have the opportunity to shape our product and make a significant impact.
- Collaborative Team Environment: We operate without a traditional management structure, which means you'll be part of a team that moves together, collaborates, and learns from each other. You'll have real responsibilities, but also the freedom to make decisions and contribute to our strategic direction.
- Flexible working hours and remote work options.
- Professional Development Opportunities: As a key member of our team, you'll have ample opportunities to grow and learn, with access to professional development resources and the chance to learn from the best in the industry.
- Regular team-building events and company outings.
