General Terms and Conditions  

Last Update : April 2021

Please read fully and carefully these Terms & Conditions as well as Govrn’s privacy policy & cookie code of conduct and the Data Processing Agreement before using any of the Services. They set forth the legally binding terms that govern the access to and use of the Services. For any questions or concerns, please contact

1. Definitions

In these Terms and Conditions, the following capitalized wording shall have the following meaning:
  • “Administrator User or Board Admin": the person or persons appointed by the Client to manage the Client's account, which has specific administrator functionalities, such as the possibility to create Users, define their rights and modify settings.
  • “Agreement”: the contractual relationship between the Client and Govrn for the provision of the Services, including these Terms and Conditions, the Data Processing Agreement ("DPA"), the privacy and cookie policy, and all additional policies that are incorporated herein by reference, and any variations thereof or amendments thereto.
  • “Business day”: Any day other than Saturdays, Sundays and public holidays in Belgium.
  • “Client”: any legal entity that opens an account to receive a Service from Govrn.
  • “Client Data” means any content, data and information provided by Client in the context of using the Services.
  • “Client Subscription”: the plan selected by the Client that includes all or part of the Services.
  • “Initial Term”: The first term of the Agreement as chosen by the Client when subscribing to the Services.
  • “Intellectual Property Rights”: all copyrights, patents, database rights, confidential information, trademark rights, designs and models rights and/or any other intellectual property rights (whether registered or unregistered), including technical and/or commercial know-how, methods and concepts, whether or not patentable; applications for registration, and the right to apply for registration, for any of these rights; and all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world.
  • "Location": the physical address that is linked to the account opened by the Client, where the Client is authorized to use the Services.
  • “Services”: any of the web and mobile applications provided by Govrn in the form of Software-as-a-Service (SaaS) available online through the Site, and the underlying servers and software used to provide such applications. A detailed description of the Services can be found at
  •  “GOVRN”: GOVRN SA/NV, a company organized under the laws of Belgium, with its registered office at Avennue Vandendriessche 18, B‐1150 Brussels, Belgium, Register of Legal Entities Brussels, and listed in the Crossroads Bank for Enterprises under number 0761.625.687.
  • “Trial Period”: as defined in section 3.3.1.
  • “Term”: Total duration of the Agreement between the Parties, including, as the case may be, successive renewals.
  • “User or Board User”: any natural person authorized to use the Services on behalf of the Client.

2. Binding Agreement 

2.1. Acceptance of Terms

Govrn provides its Services subject to the Client’s acceptance of the Agreement. By opening an account with Govrn through the Site, the Client acknowledges that it has read, understood, and agreed to be bound by this Agreement. If a person signs this Agreement on behalf of a company or legal entity, this person warrants that he/she has the authority to bind the company or any other legal entity or affiliate he/she represents.  If the Client registers for a Trial Period, this Agreement will also govern the Trial Period.

2.2. Modifications of Terms

 Govrn reserves the right to unilaterally revise or update the Agreement from time to time at its sole discretion. Minor revisions or updates will simply be published on Govrn’s website. Significant modifications will be subject to notification by Govrn to the Client by website notice, email or any other form of communication. Changes will apply fourteen (14) business days after they have been published or notified if applicable. If the Client does not agree to the changes, they have the right to stop using the Services and cancel their account without charge within fourteen (14) business days after the new terms have been published, or notified if applicable. In such event, the Client will be entitled to a pro-rata refund of the already paid monthly or annual fee. The Client understands and agrees that its continued use of the Services fourteen business days following the publication, or notification when applicable, of any changes to the Agreement, constitutes acceptance of those changes. In no event shall the continued use of the Services by the Client be construed as continued under the former terms of the Agreement.

3. Provision of the services

3.1 Use of the Services

3.1.1.   During the term of this Agreement, Govrn hereby grants the Client and the Users, a limited, revocable, non-exclusive, non-transferable right to access and use the Services included in the applicable Client Subscription in accordance with this Agreement. From and after the date of any such purchase and for the remaining duration of the term of this Agreement, Govrn hereby also grants the Client and the Users a limited, revocable, non-exclusive, non-transferable right to access and use, in accordance with this Agreement, any additional Services that are purchased by the Client, for an additional cost, during the term of this Agreement.

3.1.2. The Client is responsible for ensuring that its use of the Services is in accordance with this Agreement.

3.1.3.   The right to use the Services described in Section 3.1.1 is granted subject to the restrictions in terms of the number of Users, functionalities and/or transactions attaching to the applicable Client Subscription, as described on the Site. It is granted for the sole purpose of enabling the Client and Users to access and use the Services for the Client’s own lawful internal business purposes. Unless otherwise stated in writing, the right to use the services described in Section 3.1.1. cannot be transferred or sublicensed to any third party, in whole or in part, without the written prior approval of Govrn.

  3.1.4.   Except for the rights of use and other rights expressly granted herein, no other rights are granted to the Client or any User. The Client expressly acknowledges that the access or use of a Service does not imply a transfer of any Intellectual Property Right to the Client or any User. All Intellectual Property Rights and all derivative rights related to the Site and the Services continue to be retained by Govrn or its licensors.

3.2. Registration process

  3.2.1.   To sign up for a Service, Govrn requires the Client to register on the Site. When the Client registers, a client account will be opened, and the Client will be required to provide its customary billing information such as name and billing address and to select a plan and a payment frequency. Depending on the selected Client Subscription and payment frequency, a credit card number might be required as well. The Client commits to provide accurate and complete information when registering and to keep this information up-to-date. Govrn has the right to suspend or terminate the Client’s account and to refuse any and/or all current or future use of the Service (or any part thereof), if any information is untrue, inaccurate, not up-to-date or incomplete.

3.2.2.   The Client and its Users register and log in using a valid email address and a password for authentication (the “Client Login Data”). The Client remains responsible for the confidentiality of the Client Login Data. The Client is fully responsible for all activities that occur on its account.

3.3. Free trial

3.3.1.   The Client has the right to request (only) one (1) trial period free of charge valid 7 days per location to experience the features and functionalities of the Services before making a purchasing decision (the “Trial Period”). If the Client renews its account at the end of the Trial Period, the Client will not be eligible for another free Trial Period for the same Location. If Govrn discovers that the Client has registered several times for Trial Periods for a certain Location, Govrn reserves the right to restrict or terminate any of the Client’s client accounts in Govrn’s sole discretion and/or to refuse all current or future use of the Service (or any part thereof).

3.3.2.   During the Trial Period, Govrn makes its Services available to the Client with full access to all functionalities mentioned in the Client Subscription and full support. For Services used during the Trial Period, Govrn does not make any binding commitments, obligations, representations or warranties in connection with the Services, as the Services are provided “as is” and “as available” during the Trial Period.

3.3.3.   The Trial Period starts from the creation of a client account, which is confirmed by an approval sent by Govrn to the e-mail address provided by the Client. The Trial Period is valid for fifteen (15) days unless the Client’s use of the Service is terminated earlier in accordance with this Agreement. As soon as the Trial Period expires, the Client’s access will be immediately terminated, except if the Client Subscription is opened.

3.3.4.   Notwithstanding the foregoing, Govrn has the right to modify the conditions of the Trial Period or to discontinue it entirely at any time, without prior notice, including, but not limited to, when Govrn believes that the Client applies for a Trial Period not to make any purchasing decision, but for any other (unlawful) purpose such as to engage instead in industrial espionage.

4. Quality of service requirements

Providing a great quality of service (QoS) is central to Govrn’s Service objectives. QoS is measured by technical specifications that specify the Service quality of features such as availability and good performance (4.1), security (4.2) and serviceability (4.3). Govrn represents and warrants to the Client that (i) it has the experience and ability to perform the Services required; (ii) it will perform the Services in a professional, competent and timely manner, consistent with industry standards and with the terms as contained herein; (iii) it has and will maintain all necessary licenses, consents, and permissions necessary for the performance of its obligations under this Agreement and otherwise comply with applicable laws in the provision of the Service; (iv) it is authorized to grant the rights and undertake the obligations of the terms and conditions contained in this Agreement and (v) the Services do not infringe the Intellectual Property Rights of any third party.

4.1. Availability and good performance

4.1.1.   Govrn’s objective is to provide the Client continuous availability of the Services and the Site, and a high level of performance of the same. Govrn will use commercially reasonable efforts to correct all material defaults, defects and errors in the operation or the functionality of the Services at Govrn’s expense as soon as practicable after Govrn is notified by the Client of any of the same.

4.1.2.  Govrn will use all commercially reasonable efforts, being no less than accepted industry standards, to make its Services available to the Client with a Monthly Uptime Percentage of at least 99.50% during any given monthly billing cycle (the “Service Commitment”).

The “Monthly Uptime Percentage” is calculated by taking the total number of minutes in a calendar month minus the number of minutes of Downtime in the given calendar month, all divided by the total number of minutes in that calendar month. The time that the Services are not available qualifies as “Downtime”, which gives rise to service credits. Downtime does not include (i) scheduled Downtime (for maintenance and upgrades which are notified in advance to Administrator Users), (ii) unavailability of the Service due to force majeure, (iii) lack of access that is due to the Client’s improper use of the Service, and (iv) unavailability of the Service that results from the Client’s acts or omissions or the Client’s third party services, hardware, software, or network, including but not limited to issues resulting from inadequate bandwidth.  Govrn will notify the Administrator User in case of scheduled Downtime which may have a substantial impact on Users.

4.1.3.   If Govrn fails to meet its Service Commitment in a given calendar month, the Client will be eligible to receive Service Credits (for the Client’s Downtime during such calendar month) on future billing cycles. Such Service Credits shall be the Client’s sole and exclusive remedy with respect to such failure to meet the Service Commitment. 

4.1.4.   The claim for Service Credits submitted to Govrn must include (i) a detailed description of the incident; (ii) information regarding the duration of the Downtime; and (iii) descriptions of the Client’s attempts to resolve the incident at the time of occurrence. Govrn must receive the claim and all required information within thirty (30) calendar days after the day the incident occurred. Govrn will evaluate all information reasonably available to them and make a good faith judgment on whether Service Credits are owed. If Govrn determines that Service Credits are owed to the Client, Govrn will issue them on the next billing period. Service credits will neither be paid in cash nor refunded to credit cards. If Govrn determines that Service Credits are not owed to the Client, Govrn will communicate the reason for such decision to the Client within a month. Service Credits are calculated as a percentage of the total charges paid by the Client (excluding one-time payments) for the monthly billing cycle in which the Downtime occurred, in accordance with the chart below:

Monthly uptime percentage                                                                                                   Service credit percentage

Less than 99,50% but equal to or greater than 95%                                                                10%

Less than 95%                                                                                                                       30%

The Service is only fully functional and effective if the Client uses the necessary pre-specified hardware (browser) software and telecommunication facilities. It is the Client’s sole responsibility to take the necessary measures that enable access to the Services on the Internet. The equipment and software the Client uses to access the Services online must meet the system requirements as clearly communicated here.

4.2. Security

  4.2.1.   Govrn represents and warrants that (i) its networks, operating systems, software, routers, databases, and computer systems comply with and are properly configured in accordance with applicable laws and compliance with industry standards and that it is known as to such applicable industry standards; (ii) it utilizes commercially reasonable procedures to back-up any data processed under this Agreement; (iii) it shall implement security policies and procedures to protect to the data processed under this Agreement, which policies and procedures shall be in accordance with applicable laws and compliance with industry standards. Govrn will notify the Client of any known or suspected security breach in accordance with applicable laws and regulations. To receive such notifications, the Client commits to subscribe on the Govrn platform  to receive status updates. Govrn will work with the Client to immediately correct any material security deficiency of which Govrn is notified in writing.

4.2.2.   The Client understands that Govrn cannot and does not guarantee or warrant that files available for downloading from the internet or the Site or using the Services, will be free of viruses or other destructive code. The Client is responsible for implementing sufficient procedures and checkpoints to satisfy the Client's particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Site for any reconstruction of any lost data. To the fullest extent provided by law, Govrn will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect the Client’s computer equipment, computer programs, data, or other proprietary material due to the Client’s use of the website or any services or items obtained through the website or to the client’s downloading of any material posted on it, or on any website linked to it.

The client’s use of the site, the services and underlying applications, any of their content, and any services or items obtained through the site are at the client’s own risk. The site, the services and underlying applications, their content, and any services or items obtained through the site are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Except as otherwise expressly set forth herein, neither Govrn nor any person associated with Govrn makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the website. Without limiting the foregoing, neither Govrn nor anyone associated with Govrn represents or warrants that the site, the services and underlying applications, any of their content, or any services or items obtained through the site will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that the website or any services or items obtained through the website will otherwise meet your needs or expectations.

4.2. Serviceability

4.3.1. Maintenance and upgrades Govrn will perform maintenance activities and updates of the Services regularly. Govrn is also keen to innovate and improve its Services. The Client acknowledges and agrees that Govrn may, in the future, offer new features through the Services or change the form and nature of the latter in a non-material manner. Such new features or modified Services shall be subject to this Agreement. Govrnmay limit at any time the access or use of the Services to the extent necessary for maintenance or to perform modifications or enhancements to the Services. Govrn strives to schedule maintenance and upgrades mostly during weekends. Govrn will inform the Client at least 24 hours in advance of scheduled maintenance which may have a substantial impact on Users. Downtime or other Service interruptions caused by scheduled maintenance will not entitle the Client to reimbursement of any Fees or other compensation from Govrn.

4.3.2. Support

Through its customers support service, Govrn will strive to provide clear and conclusive answers to any questions or comments of the Client about its experience with the Services or the Site to contribute to the solution of a problem that has been identified relating to the Client’s access to or use of the Services or the Site. Questions and comments should be made in writing via email at or through the dedicated icon when the Client is logged in.

5. Acceptable Use

5.1. Illegal activities

The Client shall use and access the Service only in compliance with the Agreement and with all applicable laws and regulations. The Client is responsible for the use of the Services by its employees, managers, directors, contractors, mandators, and any other User authorized by the Client.

5.2. Security

  5.2.1.   The Client is not authorized to take any action that may jeopardize the safety or security of the Services, the Site or of the network used. This includes, but is not limited to, distributing, downloading, uploading or transmitting any material that contains viruses, Trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious program that may infringe the Services or the Site and the interests of both Govrn and its Clients, Users and other customers. The Client must refrain from processing any content that may burden or disturb the applications’ and Site’s infrastructure or their proper functioning.
5.2.2.   Upon prior written notice to Govrn, the Client shall be authorized to perform regular vulnerability tests (automated scans) following agreed-upon instructions and procedures. The results shall be provided to Govrn in order to try and address or mitigate possible vulnerabilities identified.
5.2.3.   The Client agrees to immediately notify in writing Govrn of any breach of security or unauthorized use of the Client's account or Client Login Data and commits to take all appropriate measures to prevent unauthorized access or use (e.g. ensuring that the Client exits its account at the end of each session and that the Client Login Data are adequately protected).

5.3.  Unsolicited
Using the Service to send unsolicited and/or commercial messages between Users, such as junk mail, spamming and chain letters or sending threatening messages and other disturbing messages between Users is not allowed.

6. Content Management

6.1. Inappropriate content 

6.1.1. The functionality of one or more of the Services enables the Client to add content to the application(s) underlying such Services. The Client is solely responsible for the content that it and its Users may add. The Client shall not create, transmit, display or make otherwise available any Content that is unlawful, harmful, offensive, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, invasive of another’s privacy, or hateful (including viruses, worms and any other destructive codes).

6.1.2. Govrn reserves the right, in its sole discretion, to:
Remove or refuse to post any of the Client’s content in Govrn’s sole discretion.
Take any action with respect to any of the Client’s content that we deem necessary or appropriate in Govrn’s sole discretion, including if Govrn believes that such content violates this Agreement, infringes any intellectual property right or other rights of any person or entity, threatens the personal safety of users of the Services, the Site or the public, or could create liability for Govrn.
Disclose the Client’s identity or other information about the Client to any third party who claims that material posted by the Client violates their rights, including their intellectual property rights or their right to privacy.
Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services or the Site.
Terminate or suspend the Client’s access to all or part of the Services of the Site for any violation of this Agreement.


The Site may contain direct or indirect links to third-party websites and/or electronic  communication portals, on which Govrn cannot exercise any technical, content or other control. User-generated content may include such hyperlinks among others. Govrn does not guarantee and does not assume any liability for, the accuracy, legality, completeness or quality (of the content) of (i) external websites linked to on the Site or (ii) any other electronic communications portals that are not under the actual control of Govrn. The use of or access thereto is therefore at the Client’s own risk and responsibility. Govrn is not liable for any damage that may result therefrom.

6.3.  Downloads / Uploads

All Users, also of other customers of Govrn, can upload content to the Services, which can then be accessed or downloaded by other authorized Users, including the Client and its authorized Users. Govrn cannot be held accountable for the consequences of downloading content added by other Users, on which it does not exercise any control. The Client understands and agrees that every download of content from the Service is at own risk and that damages resulting from loss of data or damage to the Client’s computer system are the Client’s entire and sole responsibility.

7. Fee and Payment

7.1. All fees for each possible Client Subscription are indicated on the Site. The fees are stated in Euros and are exclusive of any applicable taxes, duties, levies and currency exchange settlements unless stated otherwise. The Client agrees to pay the applicable fees and any applicable tax or fee that may accrue in relation to all use of the Services accessed through the Client’s account, including all fees resulting from unauthorized use.

7.2. Notwithstanding Clause 12, the Initial Term of a Client Subscription is 12 or 24 months.

7.3. Govrn reserves the right to adapt the fees published on its Site. Any price change will not affect existing subscriptions, but will only apply to new subscriptions. If such change would result in lower prices or otherwise works towards the Client’s advantage (but not in case the lower prices result from higher government levies or taxes), the Client may request its fees due to be adapted as from the date of the Client’s request by sending an e-mail to Such requests will not lead to any reimbursement of part of already paid fees for a Client Subscription. It can however lead to the extension of the Client Subscription.

7.4. Provision of the Services is conditional upon the payment by the Client of all fees associated with the Services in accordance with this Agreement. Any late or missed payment will automatically lead to a suspension of the account. Any dispute regarding an invoice must be notified to Govrn in writing within fifteen (15) days of the invoice being received.  Annual subscriptions are payable by credit card only. 
Invoices paid via wire transfer, are due for payment within fifteen (15) days from the invoice date (NET15). Any amount that has been left unpaid at the due date of payment will be increased automatically and without prior notice of default, with a conventional interest of 10% per year, calculated on a daily basis as from the due date up to the full payment completion date. The Client will also be liable to pay a fixed indemnity for loss and administrative costs on a flat rate basis of 10%, with a fixed minimum of 50 EUR per invoice. Govrn may also charge the Client for the expenses Govrn reasonably incurs in connection with any debt collection or enforcement efforts, in accordance with the applicable law.

7.5. Credit card payments are processed through the secured facilitator Stripe or any payment providers. Online payments are executed via a closed security system (SSL), through which the Client’s bank details are always encrypted when they are sent via the Internet.

8. Confidential information

8.1. In respect of any Confidential Information disclosed, furnished or made accessible by either party (the “Disclosing Party”) to the other party (the “Receiving Party”) under this Agreement, the Receiving Party undertakes to the Disclosing Party:
     8.1.1.   to keep confidential the Confidential Information;
     8.1.2.   to keep the Confidential Information in a safe and secure place using such reasonable technical and organizational security measures to prevent             unauthorized access, destruction or loss and to treat the Confidential Information with at least the same degree of care that is used for its                   Confidential Information;
    8.1.3.   not to disclose without the prior written consent of the Disclosing Party the Confidential Information in whole or in part to any other person save                 those of its employees, agents and sub-contractors involved in performing its obligations under this Agreement, and only in so far as necessary                   for the performance of this Agreement; and
     8.1.4.   to use the Confidential Information solely in connection with exercising its rights or performing its rights and obligations under this Agreement.

8.2. "Confidential Information" means all information whether of a technical, financial or commercial nature or otherwise relating in any manner to the business or affairs of the Disclosing Party which information is not publicly available and which becomes known solely through the exercise of rights and obligations under this Agreement.
8.3. Each Party hereby undertakes to the other to make all its relevant employees, Users, agents and sub-contractors aware of the confidential nature of the Confidential Information of the Disclosing Party and, without limitation to this section 8, to take all such steps as may be deemed necessary in the Receiving Party's sole discretion from time to time to ensure compliance by its employees, Users, agents and sub-contractors with the provisions of this Section 8.
8.4. The provisions of sections 8.1 to 8.3 shall not apply to any information which:
       8.4.1.   is or becomes public knowledge other than by breach of this section 8; o
       8.4.2    is in the possession of the Receiving Party without restrictions in relation to disclosure before the date of receipt from the Disclosing Party; or
       8.4.3.   is received from a third party that lawfully acquired it and that is under no obligation restricting disclosure; or
       8.4.4.   is independently developed without access to any Confidential Information belonging to the Disclosing Party.

8.5.      Section 8 shall remain in full force and effect notwithstanding any termination of this Agreement. All Confidential Information including the copies made thereof is the sole property of the Disclosing Party and shall be promptly returned to the Disclosing Party or destroyed upon written request by the Disclosing Party.

9. Intellectual Property

9.1.  Except as otherwise expressly set forth herein, the Services, the Site and each of their entire contents, features, and functionalities (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Govrn, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The access or use of the Site or the Services does not imply a transfer of the Intellectual Property Rights to the Client or any User.

9.2.  The Client agrees not to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast, commercially exploit, communicate, circulate, or in any way transfer or assign the applications underlying any Services, any Services or any portion of the Site, or any part thereof, to any third party, without the express prior written consent of Govrn. The Client further agrees that it will not disassemble, decompile, reverse engineer, create derivative works from or otherwise modify the applications underlying any Service, any Service or any portion of the Site, except to the extent permitted by applicable law and in accordance with this Agreement.

9.3       The Client represents and warrants that:

9.3.1    The Client owns or controls all rights in and to the content added to an application using the Services and has the right to grant the license                     granted above to Govrn and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
9.3.2    All of the Client’s content does and will comply with this Agreement.

9.3.3   The Client understands and acknowledges that the Client is responsible for any content that it or its Users submit or contribute, and the Client,                   not Govrn, as full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. Govrn is not responsible or liable                to any third party for the content or accuracy of any such content.

10. Client ownership

10.1.  The Client shall retain ownership of its personal data and user information (including any such information collected using cookies or otherwise) provided in the context of using the Services (“Client Data”).

10.2.  Notwithstanding any other provision in this Agreement, Govrn reserves the right to compile and use aggregated usage Client Data and statistics, and to disclose these aggregated statistics, as long as these do not describe or identify any individual User or Client.

10.3. The Client grants Govrn a worldwide, royalty-free, sub-licensable, perpetual license to use or incorporate into the Service any suggestions, enhancement requests, recommendations or other feedback provided by the Client and by its Users.

11. Liabilities

11.1 The Client agrees to defend, indemnify, and hold harmless Govrn, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to such Client’s or any of its Users’ violation of these General Terms and Conditions or your use of the Services or the Site, including, but not limited to, content added by the Client or any of its Users to any application underlying the Services, any use of the Site’s content, services, and products other than as expressly authorized in these General Terms and Conditions or the Client’s or any of its Users’ use of any information obtained from the Site.

11.2. Govrn shall not have any liability or be considered to be in breach or default of its obligations under the Agreement, to the extent that performance of such obligations is delayed or prevented, directly or indirectly, due to force majeure. In such event, it is understood that no refund will be owed to the Client. Force majeure shall be taken to mean any circumstance beyond the Parties control that entirely or partially prevents compliance with their obligations in respect of the Client.

11.3. Govrn shall not be liable for damages caused by the Client or actions or omissions of third parties. The Client will hold harmless and indemnify Govrn and its employees, managers and directors from any claims and damages that may arise from actions or omissions of the Client.

11.4.    In any case, Govrn’s liability for damages arising under this Agreement, whether in contract, tort or otherwise, will be limited to actual, proven, direct damages and will not exceed the net amount paid to Govrn by the Client for the Services under this Agreement during the twelve (12) months immediately preceding the cause of the action. In no event will Govrn be liable for indirect, incidental, consequential, punitive, or exemplary damages or financial losses, including the loss of revenue, whether foreseeable or not.

11.5.  he limits of liability of Article 11.4 apply to the extent permitted by applicable law. They do not apply in the case of fraud or willful misconduct by Govrn

12. Terms and Termination

12.1 Term and duration

12.1.1. The Agreement takes effect on the date of completion of the registration process for a Subscription by the Client, for the Initial Term selected by the Client. At the end of the Initial Term and the end of each renewal, unless otherwise directed by either Party pursuant to 12.1.2. and 12.1.3. hereunder, the Agreement will be automatically renewed for the same duration as the Initial Term.

12.1.2. Sixty (60) days prior to the end of each term, Govrn will send a notification of renewal to the Client. If the Client does not wish to see the Agreement renewed for a new term, the Client shall notify Govrn its decision not to renew at least 30 days before the end of the Term. If no notification is received from the Client prior to the expiry of the Term, the subscription will be automatically renewed for a new term.

12.1.3. If Govrn does not wish to see the Agreement renewed for a new term, sixty (60) days before the end of the Term, Govrn  will send a notification of non-renewal to the Client. The Agreement will then end on the final day of the Term.

12.2 Suspension and termination

12.2.1. Suspension. Without limiting the right to termination under clause 12.2.3, Govrn has the right to suspend the Client’s access to the Service in case of a material breach of this Agreement by the Client. Govrn will promptly inform the Client of the reasons for the suspension. Client will be given a thirty (30) to remedy the breach if such a remedy is possible. Fees may continue to accrue during a suspension, and govrn may charge the Client a reinstatement fee following any suspension of the Client’s Services. Any reinstatement fee must be paid before the Services can be restored.

12.2.2. Termination for Cause. Govrn may terminate this Agreement by written notice with immediate effect, without the intervention of a judge and without any liability if:

* The Client fails to rectify a material breach of this Agreement within thirty (30) days of receiving written notice describing the nature of the breach and specifying the intention to terminate this Agreement if the breach is not rectified;
* The Client commits a material breach of this Agreement which cannot be remedied;
* The Client commits small repetitive breaches of this Agreement resulting in an irrecoverable loss of trust on Govrn’s part;
* Govrn has reasonable suspicion of fraudulent, unauthorized, improper or illegal use of the Services by the Client.
 * A force majeure event lasting for more than ninety (90) days.

In the event of Termination for Cause for any of the reasons above, the Client shall not be entitled to the refund, either in full or in part, of paid fees.

12.2.3. Either party may terminate this Agreement with immediate effect, without the intervention of a judge, if the other party is subject to liquidation, insolvency or bankruptcy procedures, or makes any arrangement or composition with, or assignment for the benefit of its creditors, or if any of the other party’s assets are the subject of any form of seizure, or if such other party goes into liquidation, either voluntary (otherwise than for reconstruction or amalgamation) or compulsory or if a receiver or administrator is appointed over such other party’s assets, to the extent such termination is allowed by applicable law.

1. 2.3 Consequences to the end of the Agreement

The Client’s account will be deactivated upon termination or suspension of this Agreement. Deactivation means that the Service will be unavailable in whole or in part and that the Client therefore may not have access to the content that it has added to an application using the Services. Deactivation does not mean that the account, and the associated content, will be immediately and irrevocably removed. Govrn guarantees to keep such content available for at least sixty (60) calendar days following the day of deactivation.

13. Privacy

Govrn (as Processor) will process personal data on behalf of the Client (in its capacity of Controller). The Client shall be responsible to obtain the appropriate legitimate basis to perform the processing activities with respect to their employees, contractors, visitors and Users under this Agreement.

The processing of personal data by Govrn on behalf of the Client is subject to the Data Processing Agreement attached to these Terms & Conditions. This Annex forms an integral part of the Agreement. Read more

14. Final Provisions

14.1. This Agreement is exclusively governed by Belgian law.

14.2. Barring the rules of Brussels I Regulation (which provides special jurisdictional rules) and other similar applicable laws to the fullest extent possible, the French-speaking courts of Brussels (Belgium) will be exclusively competent.

14.3 This Agreement constitutes the entire agreement between the Client and Govrn relating to the Client’s use of Services, superseding any prior oral or written agreements between the Client and Govrn regarding the subject matter herein. The Parties explicitly exclude the application of any standard terms and conditions of purchase or other conditions of the Client, even if these would have been communicated to Govrn at a later date and govrn would not have protested those.

14.4     If any provision of this Agreement is held to be unlawful, invalid or otherwise unenforceable for any reason whatsoever, it shall be deemed severed from the Agreement and shall not affect the validity, legality and enforceability of the remaining provisions of this Agreement.

To the maximum extent permitted by applicable law, the unlawful, invalid or unenforceable provision shall be amended to achieve as closely as possible the common intentions of the parties as expressed in the original term.

14.5     The Client may not assign or transfer in any other manner any of its rights or obligations under this Agreement, either in whole or in part, to a third party.

14.6     A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given.

14.7     This Agreement does not create any agency, partnership, or joint venture between the Parties.

14.8     There are no third-party beneficiaries to this Agreement.

14.9     Any notice to be served under this Agreement is to be delivered or sent by registered post or email:

to the Client at the address or email address provided in the subscription process,
to Govrn at Avenue Roger Vandendriesschec18, B‐1150 Brussels, Belgium or

Capterra tracker